Duties and Responsibilities
-Assists customers in a professional, courteous and respectful manner.
-Responsible for properly taking in service work when service writer is not on duty, including correctly filling out service work orders, scheduling an appropriate amount of repairs and completing those repairs in a timely manner.
-Advises and assists customers with their product selection without bias.
-Communicates with bike shop manager low stock items, including shop supplies, service area items, tools, etc.
-Develops and maintains knowledge expertise of all merchandise in the department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
-Assists with bike sales and any other bike floor duties as needed.
-Maintains a clean, organized and safe workplace.
-Performs other duties as assigned by the bike store manager.
-Previous bike mechanic experience and bike knowledge is a must.
-Must have high professional integrity and responsibility for repairs, builds and installs performed.
-Ability to be autonomous, prioritize workday, multitask and be detail-oriented.
-Ability to learn and adapt in a fast-paced environment.
-Must be able to work both independently or in a team environment.
-Ability to understand and follow written and verbal instructions and take direction well.
-Acceptable appearance and demeanor.
-Ability to create excellent customer and team experience.
-Good time management skills.
-A sense of urgency and ability to work quickly and efficiently.
-Any combination of education, training, or experience that provides the required knowledge, -skills, and abilities.
Working Environment/Minimum Physical Requirements
-You must have the physical ability to perform the essential functions of the job with or without reasonable accommodations. Position requires standing up to 8 hours per shift, bending, leaning and kneeling on a regular basis during a shift. Must be able to lift up to 50 pounds in order to perform essential functions. Must be able to work in a stressful environment and stressful situations. Must be able to work in an environment where climate constantly changes.
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